Qualityinboundemailaddressconfiguration
Class: metadata
This component is specific to Quality family Vaults and supports the Complaint Email Ingestion, Supplier Change Notice Email Ingestion, and Complaint Intake Follow-Up features of the QMS application. Defines an Inbound Email Address Configuration, which is used to map inbound email addresses to objects and object types to create records from inbound emails.
Learn more about Supplier Change Notifications, Complaint Email Ingestion, and Complaint Intake Follow-Up in Vault Help.
| Attribute | Metadata | Description |
|---|---|---|
label | Type: String Max length: 60 | UI-friendly string in the Vault’s base language. |
active | Type: Boolean | Indicates whether the component is active. |
auto_create_email_contacts | Type: Boolean | Available only for complaint_intake__v and complaint_intake_followup__v objects. If true, Vault creates Email Contact Complaint Contact records for each additional email recipient specified in the To and CC fields of an ingested email. |
auto_create_reporter_contact | Type: Boolean | Available only for complaint_intake__v object. If true, Vault creates an Initial Reporter Complaint Contact record using the original sender if an initial reporter does not already exist for the Complaint Intake. |
copy_latest_response_details | Type: Boolean | Available only for complaint_intake_followup__v object. If true, the body of the last-received email is copied to the Latest Response Details field of the Complaint Intake Follow-Up record. |
create_complaint_intake_object_type | Type: Component | Available only for complaint_intake_followup__v object. If Vault cannot find a matching Complaint Intake Follow-Up record with which to associate a response email, Vault will instead create a Complaint Intake record of the specified object type with details of the ingested email response. |
description | Type: String Max length: 1500 | A general description of the inbound email address configuration. |
disable_email_attachments_parsing | Type: Boolean | If true, the original email and attachments are not added to the resulting Complaint record. |
disable_email_body_parsing | Type: Boolean | If true, the email processor does not parse and copy content from the incoming email’s body text to the Email Body and Email Text fields on the resulting Complaint record. |
email_thread_detection | Type: String Max length: 50 | The algorithm used to identify whether a record has already been created from an email in the same email thread. Possible values are root_message_id and message_id. If neither is specified, the default value is message_id. For the complaint_intake_followup__v object, this value must be root_message_id. Learn more about email thread detection in Vault Help. |
inbound_email_address | Type: ComponentReference Required | The Inboundemailaddress to receive complaints. For example, Inboundemailaddress.complaints__c. |
target_object | Type: Component Required | The object used to create records from inbound emails. For example, Object.complaint__v. |
target_object_type | Type: Component Required | The object type used to create records from inbound emails. For example, Objecttype.complaint__v.pharma_complaint__v. |
Supported Operations
Section link for Supported Operations| Operation | Support |
|---|---|
| Create | |
| Recreate | |
| Alter | |
| Drop | |
| Rename | |
| Describe | |
| Generate Recreate | |
| Queryable |